RCVS EMSResolving complaints in practice
Course categoryConcerns Support
Develop and implement strategies to prevent and resolve client complaints.
30m
Veterinary team
Complaints: Communication, confidence and compassion
Course categoryConcerns Support
Exploring complaint scenarios to further understand how we effectively respond as a compassionate profession.
2h
Veterinary team
Concerns process
Course categoryConcerns Support
Supporting veterinary professionals to understand the RCVS Concerns process.
30m
Veterinary team