Client Engagement

Supporting clients to access veterinary care.

  2 courses

   Veterinary team

Learn how to advertise, use social media effectively and apply your professional responsibilities.

    1h

   Veterinary team

Recognise your responsibilities when communicating treatment costs and develop strategies to prevent misunderstandings.

    45m

   Veterinary team

Identify when disclosure of confidential client information may be justified and the steps to take when making this decision.

    1h

   Veterinary team

Understand your professional responsibilities when presented with a stray animal, including emergency care and how to access support.

   15m

   Veterinary team

Understand your professional responsibilities when treating wildlife, including emergency care, safe handling and how to access support.

    15m

  Veterinary team

Learn how to manage ownership disputes, including when animals are presented by someone other than their registered keeper.

    15m

   Veterinary surgeons and veterinary nurses

Understand microchipping requirements for small animals and equines, including who can implant microchips and when scanning is required.

    15m

   Veterinary team

Understand informed consent, including who can provide it, when it's required and how to obtain and document it appropriately.

    15m

   Veterinary surgeons and veterinary nurses

Understand the stages in the complaints process to develop core skills for effective complaint handling.

    30m

   Veterinary team

Exploring complaint scenarios to support compassionate and professional responses.

    2h

   Veterinary team