RCVS EMSAdvertising and social media
Guidance on responsible advertising, business promotion and professional use of social media.
1h
Veterinary team
Communicating cost
Supporting veterinary professionals to communicate treatment costs effectively to clients.
45m
Veterinary team
Client confidentiality
Supporting veterinary professionals with confidentiality breaches.
1h
Veterinary team
Strays
Recognising professional responsibilities when dealing with stray animals.
15m
Veterinary team
Wildlife
Recognising professional responsibilities when dealing with wildlife.
15m
Veterinary team
Ownership disputes
Guidance on managing potential ownership disputes.
15m
Veterinary surgeons and veterinary nurses
Microchipping
Recognising professional responsibilities relating to microchipping in small animals and equines.
15m
Veterinary team
Informed consent
Understanding informed consent in veterinary treatment decisions.
15m
Veterinary surgeons and veterinary nurses
Resolving complaints in practice
Developing strategies to prevent and resolve client complaints.
30m
Veterinary team
Complaints: Communication, confidence and compassion
Exploring complaint scenarios to support compassionate and professional responses.
2h
Veterinary team
Concerns process
Supporting veterinary professionals to understand the RCVS Concerns process.
30m
Veterinary team