RCVS EMSCommunicating cost
Understand your role in effectively communicating veterinary treatment costs to clients.
45m
Veterinary team
Client confidentiality
Supporting veterinary professionals with confidentiality breaches.
1 hr
Veterinary team
Strays
Understand your role in dealing with stray animals presented to your practice.
15 m
Veterinary team
Wildlife
Understand your role in dealing with and treating wildlife.
15 m
Veterinary team
Ownership disputes
Learn how to prepare for and manage a potential ownership dispute.
15m
Veterinary surgeons and veterinary nurses
Microchipping
Explore the role of microchips in small animals, and when you must, should, or might scan for one.
15m
Veterinary team
Informed consent
Understand the role informed consent plays when clients request veterinary treatment from your practice.
15m
Veterinary surgeons and veterinary nurses
Resolving complaints in practice
Develop and implement strategies to prevent and resolve client complaints.
30m
Veterinary team
Complaints: Communication, confidence and compassion
Exploring complaint scenarios to further understand how we effectively respond as a compassionate profession.
2h
Veterinary team
Concerns process
Supporting veterinary professionals to understand the RCVS Concerns process.
30m
Veterinary team